Welcome to The Motor Ombudsman
The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
How can we help?
We help thousands of consumers find a business they can rely on that adheres to the high standards of our Motor Industry Codes of Practice. However sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes. We are entirely impartial and our Codes of Practice promote responsible business in all things motoring.
If the dispute is with a business accredited to The Motor Ombudsman, you don’t need to keep struggling to resolve a problem: we can help.
It won’t cost you anything.
We don’t take sides. We look at what’s happened and resolve the issue based on the information given to us, our Codes of Practice and consumer law.
The Motor Ombudsman is certified to deal with vehicle manufacturers, warranty product providers, franchise dealers, independent garages and car retailers and manufacturer authorised repairers who are accredited to one or more of our Codes.
The Motor Ombudsman is a certified ADR provider
The Motor Ombudsman is certified as an ADR provider by Chartered Trading Standards institute. They are the competent authority for approving and auditing ADR providers for non-regulated sectors in the UK.
Online Dispute Resolution (ODR)
If you’ve had a problem with something you’ve bought online you can submit a dispute via the ODR platform.
Find a garage accredited to the Code
Thousands of garages across the country are accredited to the Service and Repair Code and/or the Vehicle Sales Code. Find a local garage near you with our online Garage Finder.
Information line opening hours
If you’d like to speak with a member of our Customer Service team, our normal business opening hours are between 9am to 5pm Monday to Friday, excluding bank holidays.
If you are a consumer and need information you can call 0345 241 3008* (option 1).
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
If you would prefer to contact us by post, our registered address is:
The Motor Ombudsman
71 Great Peter Street,